All products purchased in Australia by consumers come with guarantees under the Australian Consumer Law. Many products also come with a manufacturer’s warranty.
If a product or service you buy fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to a remedy. If the problem is minor, you may be offered a free repair of the product. If the problem is major, you may choose between a replacement and a refund. For more information about consumer guarantees, please refer to the ACCC website at www.accc.gov.au .
Faulty Goods Under Manufacturer's Warranty
If your goods are faulty and are covered by a manufacturer’s warranty, you may arrange for them to be replaced by an authorised repair agent by contacting the manufacturer directly, returning the product to the store you purchased it from (along with the invoice and some photo identification) or in the case of a purchase from our website, by submitting a query ticket to AdventureCity
Damaged Goods Upon Arrival
We recommend you thoroughly inspect your purchased product upon delivery. If it has been damaged prior to arrival, please get in contact with our online customer support team via the contact us page. To facilitate the exchange or return of products purchased via our website, we will need:
The item returned so it may be inspected;
A copy of your tax invoice for the item; and
Identification to verify that you are the purchaser.
Once AdventureCity customer support team confirms that the product arrived damaged, we will contact you to arrange a replacement, or if no replacement is available, a refund AdventureCity will be happy to arrange the collection and delivery of product purchased on our website that arrives damaged at no charge to you.
Returns for Change of Mind - Online Orders
Changed your mind about your online purchase? AdventureCity will assess this on a case by case basis we want you to be happy with your purchase. We understand that sometimes circumstances change and you may change your mind about your purchase. If you contact us within 14 days of your purchase being delivered, you can arrange for it to be returned for an online credit. There are some rules around this offer, which are:
We can only provide an exchange or credit for your online purchase once, so please choose your replacement item carefully;
You must contact us within 14 days of receiving your product to organise a return for change of mind;
The item purchased must be unopened, in its original box and have all its parts, accessories and manuals, as well as any bonus/special offer items that were provided with the product;
If the product(s) was a special order from a supplier, or is a product sold by us as agents will not be eligible for return or credit for change of mind; and
A restocking fee of 30% of total purchase price of the item will apply to the return, unless the cost to collect/return the item is greater, in which case the cost to collect/return the item will be the amount of the restocking fee. The restocking fee will be deducted from the amount credited to you in relation to the return.
To arrange a return for change of mind, please contact AdventureCity customer support team by raising a ticket on the contacts page
Return of Product Purchased Online
If you are returning an item purchased on our website, AdventureCity will be happy to coordinate the return of your goods. You will not be responsible for the cost of the collection where the product is faulty or was damaged on arrival. Please see above regarding the cost of returning an item where you have changed your mind (Change of mind returns are assessed on an individual case by case basis).
Please ensure you take plenty of photos of the purchased product when contacting our support team.